Privacy Policy

Last Updated: September 13, 2026

This Privacy Policy explains how LL Slim and Skin Studio ("we", "us", "our") collects, uses, stores, and protects personal information received through our website, advertising platforms, lead forms, and our LeadPulse customer relationship management system ("LeadPulse").

By submitting your information through a lead form, website form, advertisement, or other communication channel operated by us, you acknowledge that you have read and understood this Privacy Policy.

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1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Mobile or telephone number
• Email address
• Information submitted through lead forms
• Appointment or enquiry information
• Advertising and campaign information associated with an enquiry
• Messages or communications you send to us

We only request information that is reasonably necessary to respond to your enquiry, provide requested services, manage appointments, communicate with you, and improve our advertising and customer service.

2. Information Received Through Meta Lead Ads

We may use Meta advertising products, including Facebook and Instagram Lead Ads, to allow people to submit enquiries to us.

When you submit a lead form through a Meta platform, information that you voluntarily provide may be securely transferred to our LeadPulse CRM for the purpose of managing and responding to your enquiry.

Lead information may include the information you entered in the relevant form, together with information associated with the advertising campaign or lead submission.

3. How We Use Your Information

We may use your information to:

• Respond to your enquiry or request
• Contact you regarding our services
• Schedule and manage appointments
• Provide customer support
• Maintain customer and enquiry records
• Manage leads within our CRM system
• Understand the effectiveness of our advertising campaigns
• Improve our services and customer experience
• Prevent fraud, abuse, or unauthorized access
• Comply with applicable legal obligations

4. LeadPulse CRM

LeadPulse is our internal customer relationship management system used to organize and manage enquiries and leads.

Information submitted through supported lead-generation channels may be transferred to LeadPulse so that our authorized staff can review, contact, and manage enquiries.

LeadPulse is not intended to sell personal information or use submitted lead information for unrelated purposes.

5. Meta Platform

We may receive information from Meta when you voluntarily submit a lead form through Facebook or Instagram.

Your interaction with Facebook and Instagram is also subject to the applicable privacy policies and terms of Meta Platforms, Inc.

We do not control how Meta independently processes information on its own platforms. Please review Meta's privacy documentation for information about its own processing practices.

6. Sharing of Information

We do not sell or rent your personal information.

We may share or provide access to information with authorized employees, service providers, technology providers, advertising platforms, or other parties when reasonably necessary to operate our services, manage enquiries, maintain our systems, provide customer support, or comply with law.

Any access to personal information is intended to be limited to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and maintain appropriate operational records.

When information is no longer reasonably required, we may delete or securely dispose of it, subject to applicable legal and operational requirements.

9. Your Privacy Choices

Depending on applicable law, you may request information about the personal information we hold about you and may request correction or deletion of your information.

You may also request that we stop contacting you for marketing purposes.

10. Deletion of Your Information

If you want us to delete personal information associated with your enquiry, please contact us using the details below and include sufficient information for us to identify your request.

We will review and process valid deletion requests subject to applicable legal, regulatory, security, and record-keeping requirements.

For information specifically related to data deletion requests, please visit our Data Deletion page.

11. Children's Privacy

Our services are not intentionally directed toward children, and we do not knowingly collect personal information from children for purposes unrelated to our services.

12. Third-Party Services

Our website, advertising, CRM, hosting, analytics, communication, and other business operations may involve third-party technology providers.

These providers may process information on our behalf or independently according to their own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or a data deletion request, please contact us:

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This Privacy Policy applies to information collected through our website, advertising campaigns, lead forms, and LeadPulse CRM.